Returns & Exchanges
CASIO offers a 30-day return policy for all genuine timepieces and electronics, provided they are in their original packaging and unused condition. We are committed to ensuring your satisfaction with our precision engineering and high-quality craftsmanship.
Initiate Your Request
Log in to your CASIO account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the product in its original box with all manuals, warranty cards, and accessories included to ensure a full refund.
Ship to Service Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for secure transport to our inspection facility.
Inspection and Refund
Once our technicians verify the product's condition, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing